AI incidents in 2026: four surveys, one pattern
A side-by-side reading of the 2026 OneTrust, DigiCert, Spacelift and Proofpoint AI risk surveys: how common AI incidents are, why deployment rarely slows, and the three controls that close the gap.
Echelon Advisory Services
Independent practice
I help product, risk and compliance teams turn the NIST AI RMF, ISO/IEC 42001 and the EU AI Act into working controls, evidence and escalation paths. Fourteen years in trust & safety, product safety and compliance operations, most of it at marketplace and platform scale.
| NIST AI RMF | What has to exist | ISO/IEC 42001 | EU AI Act |
|---|---|---|---|
MAP 4.1 | Legal and technical risk of third-party models, data and APIs is assessed and written down | A.10 | Art. 25 |
MANAGE 2.4 | A named person can disengage or roll back the system, and has rehearsed it | A.9 | Art. 14 |
MANAGE 4.3 | Incidents reach users, vendors and regulators on a defined clock | A.8.4 | Art. 73 |
Fixed scope.
Named deliverables.
Most governance work stops at a policy PDF. Mine ends with artefacts your engineers, auditors and incident leads will actually open: registers, decision gates, runbooks and test plans tied to specific control IDs.
A current-state and target-state profile across all 72 AI RMF subcategories, scoped to the systems you actually run. Each subcategory gets an owner, the evidence that proves it, and a status an auditor can check.
The pre-launch safety assessment workflow I ran for consumer AI features, adapted to your release cycle. Risk tiering decides how deep each review goes, so low-risk changes don't queue behind high-risk ones.
For AI agents that can call tools, move data or take actions. I define what an agent may do unattended, what needs a human, and what gets logged, then test that the boundaries hold.
Severity scales, response clocks and root-cause method for AI and product-safety incidents. Built from running escalation for a 30-person team handling high-severity child-safety cases.
Regulatory horizon scanning and supplier evidence checks for physical products and for the models and datasets you buy. Same discipline, two kinds of supply chain.
Two from practice.
Two from public research.
A global marketplace ran a product-safety compliance program built for toys. Between 2022 and 2023 new US federal rules widened what counted as a regulated children's product: button and coin cell batteries under Reese's Law, clothing-storage tip-over under the STURDY Act, and drawstrings on children's outerwear.
Each rule hit thousands of sellers and listings that had never been in scope. The program had to absorb them without blocking legitimate sellers.
Model providers, datasets and plugins are suppliers. The same pattern applies: tier them, ask for evidence, and watch for signals outside your own reporting channels.
OneTrust surveyed 1,200 senior decision-makers in eight countries. 86% had at least one AI-related incident in the past year. Only 27% paused or slowed deployment in response. A third saw staff use unapproved AI because the approved route was too slow.
DigiCert, Spacelift and Proofpoint found the same shape from different angles: incidents in the large majority of organisations, and only a minority ready to investigate them properly.
The gap is operational. Teams have policies. They lack an owner who can pause a system, an approval path fast enough to beat shadow use, and an incident process that works across tools. Those are buildable in weeks.
The AI RMF is voluntary and has no certification. NIST is revising it under the White House AI Action Plan, added a Generative AI Profile in 2024, and in April 2026 published a concept note for a critical infrastructure profile. A draft Cyber AI Profile now ties it to CSF 2.0.
Two regulated lenders were collecting customer data for credit and fraud models under a new data protection law. Neither had a clear rule for what could be reused for model training or how long it could be kept.
Same order every time
45 minutes. We pick the systems in scope and the framework you answer to.
I read what exists and interview owners. No 200-question survey.
Every gap tied to a control ID, an owner and an effort estimate.
We fix the top gaps together. Your team runs it after I leave.
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Maneesha Pandey
Founder
Echelon Advisory is a small independent practice run by me, Maneesha Pandey. I've spent fourteen years where policy meets operations: trust & safety, product safety, regulatory compliance and the escalation desks that sit behind them.
I've built governance in places that move fast. That includes AI safety launch reviews for consumer AI features, a children's product compliance program across fifteen markets, and large operations teams for a US financial services client.
I work with companies in the US, UK, EU and Asia-Pacific that are shipping AI or selling physical products across borders and need their controls to stand up to scrutiny.
I also write about AI governance and enterprise AI on Substack.
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